Compliance Officer Strategies for the Changing Text Archiving and Call Monitoring Landscape

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Corporate communication compliance as an aspect of company culture and business operations has grown more complex. The nuances involved in how to archive text messages are due to shifts in employee behavior and technological advancements as the primary drivers.

Compliance officers help ensure the company follows external regulatory and lawful obligations, internal rules, and bylaws. These officers are led by the chief compliance officer, who manages a company’s compliance department. They are also liable for communicating various legal-related terms and concerns regarding compliance, such as WhatsApp fines.

A compliance officer is responsible for collaborating with an enterprise’s management and employees to determine and manage regulatory risks. The goal is to ensure that a company has sufficient control to monitor and manage the risks it encounters in its business operations. 

Vague Compliance Objectives Due to New Laws And Regulations

One of the crucial issues of concern for communication compliance professionals is the rapid rise of new laws and regulations. These changes have upended currently existing systems and established practices. 

An example of this new law is the General Data Protection Regulation or GDPR, which requires businesses inside and outside the European Union to process EU citizens’ data to get the user’s consent before processing it. Another example is the amendments in the MiFID II rules for call recording. The amendment in the regulation requires companies to capture phone calls in the highest quality possible.

Aside from external factors, there are also challenges in managing cultural risks within organizations that compliance officers are facing. This includes the shift of the new generation of workers and the preference for texting over conventional email. The most notable influence of the change consists of the formality of the language used by employees when discussing business matters and the complexity of understanding the context of a single text message.

Such developments in the changing landscape of communication compliance within organizations paved the way for new strategies in text archiving and call monitoring rules. It is crucial to know these changes to adapt and ensure compliance for businesses and organizations.

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